Shutting down apps frees memory and allows your apps to run smoother and faster.

iOS devices
1. Send the app to sleep by tapping the Home button in your iPad/iPhone device.
2. Double tap the home button.
3. Swipe-up on the screen the app icon (this gesture will close the app).
4. Click the home button to return to the home screen.
5. Reopen the app in you mobile device.
6. Log in again.

Android devices (4.x or higher)
1. To remove apps from memory, press and hold the "Recently Used Apps Button". A menu will appear with a list of your recently-used apps.
2. Close active applications by tapping on an app and swiping it either to the left or right side.

If you are not hearing any sounds when you play a video on the application please check that the iPad/iPhone is not muted. To do so follow the instructions on this article on how to mute/unmute your iOS device: http://support.apple.com/kb/HT4085

Please make sure you have Internet connectivity. The initial download may take several minutes depending on your connection speed, ensure that you are leaving your app open during the entire process. If after several minutes still no content is downloaded and you are sure that a certain item is still missing you may want to shut down the app and log in again to force the application to resynchronize the information, or use the reconcile option available in the Settings screen.

The app is awesome doing this, it has a built-in mechanism that will check if your content is up-to-date every time you connect to the app and there is an available Internet connection. In other words, simply stay connected from time to time and you will ensure your content is updated.

The error "No local profile nor connectivity available. Unable to authenticate" occurs mainly when Internet access is not available in your mobile device due lack of service or timeouts. To resolve this issue make sure you are connected via WiFi to a high-speed Internet connection. If the issue persists try changing to another public WiFi like a at coffee stores or another home network.

If you get this message, it means that your user was already created in the apps system. You may request a new PIN by tapping “Forgot PIN?” that is placed underneath the username field on the login screen. You will receive a new one by email.

That is a tricky question. The app itself consumes very little space but it will depend on how much information your Home Office or area responsible for publishing the content decides to share will define how much storage the app will use.

At basic implementations, the available modules one the app are limited to modules that would primarily use Leapfactor’s cloud based infrastructure to display and share content. Future releases may include the option to view specific reports with information like your downline.

When you are offline, the information you collected from your client in the device will remain in the local memory except for the credit information. Once you gain connectivit, you shall request credit card information again to run the transacction and validate it to complete the process.

At basic implementations, the available modules one the app are limited to modules that would primarily use Leapfactor’s cloud based infrastructure to display and share content. Future releases may include the option to place orders.

No, you cannot upload content directly but you may use the existing one available on the app to customize your own presentation and save it for later use. However, if you believe you can additional content that should be on the app you should contact your Home Office area responsible for the app content and send it for consideration.